Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
If you choose to reschedule your national delivery, you will not be
entitled to a refund or to have your parcel re-sent to you. As our
national parcels are sent in dry ice, this will not keep frozen for more
than 30 hours from leaving distribution.
Yes! Simply fill in the delivery address details at checkout with the
location you would like your gift delivered too. Included in every box
is a gift note, so make sure to share a message so the lucky giftee
knows who sent it!
Please notify; email@example.com with any problems within 3
working days of expected delivery. Any problems reported after this time will not be able to be investigated further. To help our customer service team, please ensure you include your order number and confirm the delivery address within your email, as well as highlighting the problem.
Vouchers must be bought as a single item and cannot be bought in a mixed basket with frozen products.
All gift box vouchers will be sent First Class Post, delivery may take up
to a week after purchase. Include a gift note at checkout to tell your
loved one who the gift is from. To send your voucher to the giftee's
address, please include this in the shipping address field at checkout.
E-Gift vouchers will be sent to the email inputted at checkout. The email will arrive in your inbox within minutes after purchase. This email contains a link to the gift voucher code for use on our online shop. You can print this voucher to hand-deliver, or forward the email across to the giftee for use.
Dry ice is safe and will be sent in a sealed, labelled envelope. Please do
not open the contents and touch it directly with your hands as it can
cause freezer burn. Once you have unboxed your delivery, leave the dry
ice in a well-ventilated space (away from little hands!) for 24 hours or
until it is fully evaporated. All that will be left is the wrapper it
came in which can be dispose of in normal waste.
Cardboard Box: This is 100% recyclable and can be recycled at home in your card recycling.
Liners: We use state of the art recycled off cuts from the cotton industry. These are offcuts that would previously have been going into landfill – giving garments a longer life. Cotton is biodegradable and 100% reusable. We are accepting clean liners back to the farm for re-using (please see below FAQ)
Dry Ice Barrier Bag: Once the dry ice has evaporated, separate the bubble from the paper envelope, and recycle as normal.
Ice Cream Tubs: The plastic lids and cardboard bases are widely accepted in local curb side collections.
We post our ice cream in recyclable cardboard boxes containing a sealed bag of dry ice.
To keep our ice cream tubs fully insulated, we line the boxes with
recycled denim that otherwise would have been sent to landfill.
The contents of the box will remain frozen for up to 30 hours once it has left distribution - this means your box can be left on your doorstep well into the night.
With our national home delivery service, you don’t need to be in accept your delivery! We ship our parcels with DHL, if you are not in they will leave the ice cream in a safe place. The drivers are instructed delivery has to be made on first attempt. You can track the progress of your parcels using the tracking link provided on the day of delivery where you will be given a time slot for delivery. As soon as you are home, check your order and pop your flavours in the freezer.
Please note, once the delivery have left the farm we do not have any control over them. If the ice cream arrives to the given shipping address within the 'next day delivery' window, we are not responsible for DHL's
delivery. If ice cream has not arrived within the 'next day delivery'
window please contact firstname.lastname@example.org
We use DHL to deliver our ice cream every Wednesday, Thursday and Friday. For next day delivery, order by 12pm on Tuesday, Wednesday and Thursdays. Orders placed after this cut of time (or on a Friday, Saturday or Sunday) will be delivered on Wednesday. This means:
Order by 12pm Tuesday for Wednesday delivery
Order by 12pm Wednesday for Thursday Delivery
Order by 12pm Thursday for Friday delivery
Order placed after 12pm Thursday (including Friday, Saturday, Sunday, Monday) will be grouped with our Tuesday orders for Wednesday delivery